Thank you for shopping with DesireVale. Below you'll find details about our shipping process, timelines, and rates.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
2. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and chosen shipping method. Estimated delivery times are as follows:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 5–8 business days |
| Expedited Shipping | 2–4 business days |
Delivery times are estimates and may vary due to carrier delays, weather, or other unforeseen circumstances.
3. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your package's progress.
4. Shipping Destinations
We currently ship within the United States. If you require shipping outside the U.S., please contact us at support@desirevale.com to inquire about availability.
5. Delays
While we strive to meet all delivery estimates, DesireVale is not responsible for delays caused by shipping carriers, customs, or events beyond our control.
6. Lost or Stolen Packages
DesireVale is not liable for packages that are lost or stolen after being marked as "delivered" by the carrier. Please contact the shipping carrier directly, and reach out to us for further assistance.
7. Incorrect Address
Please ensure your shipping address is accurate at checkout. DesireVale is not responsible for orders delayed or lost due to incorrect address information provided by the customer.
8. Contact Us
For shipping questions, contact us at:
Address: DesireVale 3801 Voorde Dr, South Bend, IN 46628, United States
Email: support@desirevale.com