Refund policy
At DesireVale, your satisfaction matters to us. If you're not completely happy with your purchase, we're here to help.
1. Return Eligibility
You may request a return within 30 days of receiving your item. To be eligible:
- The item must be unused, unworn, and in its original condition
- The item must be in its original packaging with all tags attached
- Proof of purchase (order number or receipt) is required
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Final sale or clearance items
- Personalized or custom-made products
- Gift cards
- Items marked as non-returnable at the time of purchase
3. How to Start a Return
To initiate a return, email us at support@desirevale.com with your order number and reason for return. Our team will provide return instructions within 1–2 business days.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 5–10 business days. Please note that original shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
If you'd like to exchange an item for a different size, color, or product, please contact us at support@desirevale.com to arrange the exchange.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will provide a replacement or full refund at no additional cost.
7. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service.
8. Contact Us
For any questions regarding returns or refunds:
Address: DesireVale 3801 Voorde Dr, South Bend, IN 46628, United States
Email: support@desirevale.com